Tropicool Accents Important Frequently Asked Questions
First and Foremost, We Will NOT do patches with Profanity!
We will NOT do Copyrighted / TM work, without written permission!
ALL Product Information is REQUIRED when ordering products.
Any Special Requests MUST be asked First BEFORE Ordering.
Q. Can I place an order over the Phone or through Email?
A: Sorry, No. If you need a custom order, you can go to our Digitizing Info page
Q. I have different Names for the same type and color patch. Do I have to go back each time to enter a different name?
A: No. As long as the Names on the patch are of the same style(size and colors), you can enter each name on a seperate line inside the Name (text) Box. Only when you have different style patches will you have to go back and enter a name for that style patch.
Q. Can I get something different than what is shown in your picture or description?
A: Yes. What is shown or listed is what I will make up for that price. Something different is called Custom Embroidery. You will need to email me first from Digitizing-Custom Patch page to find out if I can do it, and or price for your custom work.
Q. Do you have samples of your material and thread colors available?
A. Individual monitors vary greatly in display. The colors listed are generally accepted definitions. PolyTwill Material Colors , Thread Colors If a color is NOT listed, YOU MUST ASK FIRST to see if the color is available. If you want a special color, just send us a sample and we will do our best to match it. We are not able to match every color exactly, but we will try. Trying to see colors through monitors is NOT always accurate. every monitor has its own color and shade of color variations. We try our very best to produce an accurate color to display. We can not guarantee the color shown will match your screen or vision. Letting Tropicool Accents be you patch supplier will ensure color consistently throughout you buying experience.
Q. Why are there not any font previews?
A. We have listed and show a small amount of what a font looks like that we have available to use. Font List-Names Not all are made to be embroidered. Each Font also can have Various names of such font. So, There is no way to show all those fonts and be able to say I embroider them. If you have a font you wish to us, You Must First Email me at Contact US FIRST with the .TTF (True Type Font Only) that you would like to have verified first, before placing your order. Upon receiving your font, you will be told if I can do use it. We DO NOT go to websites to download fonts or to web pages to preview fonts! The reason you must send us the font you want to use is because there will be No Questions on the font used. This list of fonts are the Most commonly asked for, and you should know what they look like, and know how to use the.
We have 2 Old English fonts that we use. The Old English MT is like the one in MS Word. The second one is Olde Englishe. It is one of the original OLDE ENGLISHE Fonts created, and Very popular with a LOT of clubs and other folks like Tattoo artist. You can see most of the fonts at www.TTF Fonts or any other Font site.
Q. Do you provide previews of rockers and name patches?
A. I'm sorry, but we can not provide a preview of a Rockers or Name patches or In Memory Of patches. We process a LOT of Orders and do not have the time to email a picture and or play “What If”. You should know what the font looks like and your should realize what your name or rocker will look like. If you pay a Digitizing fee to have us Create / Digitize your Center patches or other special patches, you will receive a proof to confirm before it will be made. These proofs excludes all patches we make from our selection from the website.
Q. How can I place my order?
A. The ONLY way to place an order is through our website. We do not take phone orders. The online ordering process protects you, the customer, as well as provides us with all necessary documentation for your order.
Q. What is Priority / Expedited Shipping?
A. We process orders as they are received. If you pay for Priority / Expedited Shipping, it does not mean that your order will be completed before orders that were received prior to yours. It means that we will ship the order to you Priority / Express Mail (USPS terms of services) as soon as it is completed. Depending upon the method of shipping you choose, orders are shipped via; First Class, Priority, or Express USPS.
Q. What if my order is wrong when I receive it?
A. If we make a mistake on your order, we are happy to make it right and try to process it right away. However, if the mistake is yours, you will be charged for any reorder. We do not give Refunds or credits on any patches we make due to your error. The website states many times to verify your order before submitting. We do not stop to verify your order when you should do it before submitting the order. All orders are made from information that is received when submitted, unless the product states a certain way it is to be made. These are consider Custom Made products and can not be changed after they are made.
Q. When can I expect to receive my order?
A. We complete each order as soon as possible after we receive it. Orders are processed in the order we receive them. We usually complete and ship orders within 24-48 hours. However, if there is an unusually large order or other circumstances arise, orders may take a little longer to complete and ship. Our goal is to get your order to you as quickly as possible. After your order has been shipped, you will receive a confirmation email with the USPS Tracking number. Any questions about shipping problems, Please contact your local Post Office, or contact:
Tropicool Accents is Not Responsible for any Information or the Tracking Information or Location of any order located on the USPS Website information page, OR any Delay of any order associated with the United States Postal Service (USPS).
Tropicool Accents will Not issue any refunds/remake due to any such info or delay from the USPS, unless the USPS notifies you in writing that the order/package has been lost, or 28 days after the generated USPS Tracking number/shipment verification. If the USPS states your package was delivered, you can contact them with the info below.
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Q. When can I expect my USPS® mail/package to arrive?
A.To find delivery standards for your mail or package, including when you should contact customer service if you haven't received it, please check the chart below.
If your mail or package has not arrived within the time noted above, please complete a delayed mail report. Please have your mail or package information available when completing the form, particularly your tracking number if applicable.
Click here for their Delayed Mail Report page: https://usps.force.com/emailus/s/
Q. PayPal eChecks?
A. We will Hold all PayPal echecks orders until notification from PayPal that the check has been cleared and deposited. This process usually takes 3-5 business days. This is to protect Us, and the owner of the PayPal account. If you paid by PayPal eCheck, and your order was shipped, and your eCheck comes back Canceled or returned, You could/will be charged with a $35.00 Canceled /Returned fee.
Q. I have a Prepaid card but is giving errors on checkout. Why?
A. If you're using a Pre-Paid card, make sure it has billing address that matches the billing address you entered on this page. If not, please contact your card issuer to add the billing address before checking out. You may find the number to call at the back of your card.
